Ordering FAQ
Short answers to the questions we hear most from buyers. Product-specific minimums, production times and setup charges are on each product page.
About this site
Is this the Fossa Apparel website?
No. This site is run by BrandedItems, Inc., an authorized Fossa distributor in Tustin, California. We sell Fossa apparel decorated with your logo and manage your order from quote to delivery. For Fossa's own company information, contact Fossa Apparel directly.
I am a promotional products distributor. Can I order at net pricing here?
No. We sell to end customers such as companies, schools, teams and nonprofits. Distributors should contact Fossa Apparel directly for net pricing, samples and the status of their own orders.
Can I buy a single jacket or a few pieces?
No. We only sell decorated apparel in quantity to businesses and organizations, and we do not sell single pieces or retail items. The decorated minimum is 24 pieces per style, and the first row of each price table shows it.
Can you repair or replace a Fossa jacket I received as a gift?
No. We do not repair garments or stock replacement parts such as zippers or hoods. For a garment bought from another company, contact the company that supplied it.
Sizing and pricing
Is the price the same for every size?
Regular sizes are one price. Sizes 2XL and larger cost more per piece, and each product page lists the exact upcharge for every larger size.
Can I mix sizes and colors in one order?
Yes. Sizes and colors of the same style count toward the same minimum and price break. Send us the size and color breakdown with your quote request.
Can I order men's and women's styles together?
Yes. Almost every Fossa style has a matching men's and women's cut, and we quote them together on one order. Each product page links to its matching style.
Do you have size charts?
Each product page lists the size range. Ask us for the measurement chart of the style you are considering and we will send it with your quote. Selected soft shells and puffers also come in tall sizes.
Can I see a sample before I order?
Ask us about a sample of the style you are considering. Availability and cost depend on the style.
What does the price include?
Your logo embroidered on the left chest, up to 7,000 stitches and up to 6 thread colors. Larger designs add $0.45 per piece for each additional 1,000 stitches or thread color. Setup is a one-time charge per design, and extra locations and other decoration methods are quoted separately.
Decoration and artwork
Which decoration methods are available?
Embroidery on every style. Heat transfer on most styles, for logos with fine type or many colors. Laser and gloss laser, a tonal mark without stitches, on selected soft shell, fleece and shirt styles. Each product page lists the methods for that style.
Can you put my logo on the back or the sleeve?
Yes. The left chest is included in the price; a back, sleeve or second chest logo is quoted as an extra location.
What artwork do you need?
A vector file (.ai, .eps, .svg or .pdf) is best. A high-resolution .png or .jpg is fine to start; we prepare the design for embroidery and show it on a free digital proof before production.
Can you add custom zipper pulls or labels?
Yes. Custom zipper pulls start at 288 pieces, and custom labels, hang tags and individual name stickers are available as add-ons. Ask for them with your quote.
Do you keep my logo on file for a reorder?
Yes, we keep your artwork and order details. Fossa charges setup again on repeat orders, so a reorder includes the setup charge as well.
Ordering, payment and shipping
How long does an order take?
Production takes about a week after you approve the proof, plus shipping time. A 48-hour rush is available on many styles at an added per-piece charge. Tell us your in-hands date when you ask for a quote.
How do I know a style is in stock?
We confirm stock for your colors, sizes and quantity within one business day of your quote request.
How can I pay?
By card, invoice, purchase order, check or wire transfer. First orders are paid in advance; net terms are set up per client.
Do you ship to Canada or outside the United States?
International shipping, including Canada, can be arranged. Send us the delivery address and we will quote shipping and lead time.
What happens after I place an order?
Your account manager handles the order by email: the quote, the proof, the payment link and the shipping updates. Our team works continental US hours, 6am to 5pm Pacific.
Still have a question? Contact us or call 800-827-2630.